Last updated: February 4, 2026

1. Scope and General Provisions

• These Terms and Conditions apply to all services provided by Regina Chitralla (trading as Chitralla Consulting), hereinafter referred to as "the Consultant."

• These terms apply to website visitors, individual customers, and business personnel.

• Any conflicting terms provided by the Client are hereby rejected unless explicitly agreed upon in writing.

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2. Services and Contract Formation

• The Consultant provides professional consulting services as described on the website or in a specific project proposal.

• A binding contract is formed when the Client accepts a written proposal or completes an online booking.

• All services are performed as an independent freelancer; this agreement does not create an employer-employee relationship.

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3. Fees and Payment

• Fees for services are as specified during the booking process or in the individual project proposal.

• Payments are handled via our designated payment service providers, such as Stripe or PayPal.

• Transaction data, including payment details, will be processed solely to facilitate the payment and handle queries or refunds.

• Unless otherwise agreed, invoices are payable immediately upon receipt.

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4. Right of Withdrawal (For EU Consumers)

• If you are a consumer (a natural person acting for purposes outside of your trade or business), you have the right to withdraw from this contract within 14 days without giving any reason.

• To exercise this right, you must notify us via written notice (e.g., email to rchitralla@chitrallaconsulting.com).

• If you request that services begin during the withdrawal period, you acknowledge that you will be liable for payment for services rendered up to the point of cancellation.

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5. Intellectual Property

• All templates, reports, and materials produced by the Consultant are protected by copyright.

• The Client is granted a non-exclusive license to use the results of the services for their intended purpose only after full payment is received.

• Any credits or copyright notices incorporated into templates or documents must be retained by the Client.

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6. Liability and Indemnification

• The Consultant's liability for damages is limited to the total fee paid for the specific service in question, except in cases of gross negligence or intentional misconduct.

• The Consultant is not liable for losses resulting from the Client’s failure to provide accurate information.

• The Consultant maintains professional liability insurance where necessary for risk management.

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7. Data Protection

• The processing of personal data in connection with these services is governed by our Privacy Policy.

• We process personal data only insofar as it is necessary for the performance of a contract or to comply with legal obligations.

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8. Governing Law and Jurisdiction

• These Terms and Conditions are governed by the laws of the Federal Republic of Germany.

• The place of jurisdiction for all disputes arising from this contract is Offenburg, Germany, provided the Client is a merchant or a legal entity under public law.

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9. Contact Details

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  Owner: Regina Chitralla (Chitralla Consulting)

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  Address: Postfachnummer 12 21, Beim Alten Ausbesserungswerk 6, 77654 Offenburg, Germany

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  Email: rchitralla@chitrallaconsulting.com

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